Terms of Service

The General Terms and Conditions are governed by French law, without hindering the mandatory protective provisions that may be applicable in the country of residence of the consumers.

Hôtel CHAGNOT hereby notifies the Customer of the possibility of recourse in the event of a dispute concerning these General Terms and Conditions to a procedure of conventional mediation or any other alternative form of dispute resolution within the conditions provided for in Title I of Book VI of the French Consumer Code.

After having appealed to Customer Service or the Establishment ( contact@hotel-chagnot-lille.com
 
 or by letter) to try to resolve the dispute amicably, and in the event of a negative answer or the absence of an answer within sixty (60) days from the referral, the Customer can contact the Mediator for Tourism and Travel - BP 80303 - 75823 Paris Cedex 17.

The Mediator's referral procedure and contact information are available on the website www.mtv.travel/

The referral to the Mediator can be done within twelve (12) months after the first complaint.

The Mediator's referral form is accessible at the following link: 
https://cloud7.eudonet.com/Specif/EUDO_03874/FormulaireDossierLitiges/Connexion.aspx

Hôtel CHAGNOT  also informs the Customer of the existence of a European Online Dispute Resolution ("ODR") Platform to which the Customer may resort. The Customer may access it at the following link: https://ec.europa.eu/consumers/odr/ .

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